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Shipping

Regal Bicycles offers FREE shipping across Canada and the continental U.S.

Shipping times vary throughout Canada. All of our bicycles, products and accessories are shipped from our warehouse in Toronto, Canada using FedEx Ground.

A tracking number will be provided once your order is shipped following an order confirmation.

In most cases and unless otherwise specified, products will be shipped within 24 hours of order confirmation (excluding weekends).

Example shipping times are:
2 to 3 Days: Toronto, Ottawa, Montreal
3 to 4 Days: Calgary, Edmonton, Halifax, Moncton
4 to 6 Days: Vancouver, Victoria

Please note that the above shipping times are examples only. Actual shipping times may vary subject to product availability and external uncontrollable factors or other factors.

In the unlikely event of a return, the buyer is responsible for all return shipping charges.

Warranty

Regal Bicycles Incorporated offers a one year manufacturer's warranty against all frames and forks.

The warranty does not cover parts subject to normal wear and tear. Examples of these parts include: handlebar tape, pedals, chains, cranks, saddle, paint, brake pads, cables, tubes, tires, etc.

Please note that the warranty is extended only to the original owner and cannot be transferred to subsequent owners.

Improper use, lack of maintenance, neglect, improper repairs, accidents, custom alterations, and modifications are not included in the warranty.

Regal Bicycles Incorporated reserves the right to request photographs of the damage and may only replace the damaged part. Regal Bicycles Incorporated also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason.

NOTE: It is strongly advised that the bicycles be built by a proper trained bicycle mechanic. Regal Bicycles Incorporated shall not be held liable for any accidents, injuries or deaths resulting from incorrect assembly. Regal Bicycles Incorporated is absolved of any responsibility and obligation for any accidents involving people or any other incidents that could occur with or during the use of the bicycle.

Returns

In the unlikely event you wish to return your products, you may do so within 7 days from delivery. Bicycles may be returned as long as the product is in its original condition and packaging.

If the product is returned damaged due to negligent re-packaging, no refund will be given and the product will not be re-delivered.

Defective products may be returned for exchange, refund or credit for up to 7 days after delivery.

Please note the following:

1. Regal Bicycles Incorporated reserves the right to determine whether the product is defective or not. The product will only be replaced directly once it has been deemed defective.

2. Physically damaged products will not be accepted for refund or exchange.

To keep prices competitive, the buyer is responsible for all return shipping charges.

In the event that an error was made and the wrong size and/or colour was delivered, Regal Bicycles Incorporated will pay return the shipping charges.

To arrange a return please contact info@regalbicycles.com.

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